Konstantly Moving FAQ
Is the price based on the hours?
That is correct. If you’re having a local move with us, your final price is based on the actual labor time + travel time charge, (all jobs subject to a minimum charge of 4hr + travel charge unless agreed otherwise) labor time are being prorated based on 15 minute increments.
Am I able to change my move date and/or time?
If you need to change your move date and/or start time before you booked your move you can simply login to your account page and do so, if you already booked your job please call our office or send us a message with your request
Keep in mind that price may change when rescheduling the date as all rates are based on availability
Do I have to pay for the travel time?
Yes. travel charge is a set flat fee that cover the time spent on going back from your job site or getting there in the morning (minimum 30 minutes charge will applied to every job)
Any travel time between the origin and the destination is considered to be part of the “Move time / labor time”
How does the cancellation work?
- To receive a full refund of your deposit, please make sure to cancel within 24 hours of booking your reservation or 5 business days prior to the actual move date. Any cancellations of your move after 24 hours of booking or less than 5 business days before the move may cause a total loss of your deposit.
- Any reschedules have to be confirmed with your sales representative at least 2 business days prior to the move. Please note that rates are subject to change based on the availability and dates.
- Please note that cancellation fee of $275.00 will be billed to you for canceling your reservation less than 48hr before move date.
What forms of payment do you accept?
All payments for services rendered must be in the form agreed in advance,
All Local moves (customer move within the state or within 250 miles as a straight job) can be paid by cash, certified check, postal money order, or credit card (a 3% surcharge will applied on all credit card payment exceeding the amount of $250.00), Konstantly Moving will except your own Personal check as payment for your move (customer move within the state Only) as long as the check belong to you the customer or any adult present at the move site, all personal checks must include the full name as show on your state issued ID with a full home address,
All payment for Long-distance moves will be as the following: 50% of your move cost is due on pick up day by cash, personal check* or credit card,(3% surcharge will applied on all credit card payment exceeding the amount of $250.00), The remaining balance will be paid upon delivery (before unloading your shipment) paid by Cash or Postal Money Order (no exception)* Konstantly Moving will except your own Personal check as payment for your pickup down payment as long as the check belong to you the customer or any adult present at the move site, all personal checks must include the full name as show on your state issued ID with a full home address
When should I pay for the move?
There is a deposit of $100.00 required on all local moves and a $300.00 deposit on any long distance move. All service charges on a local move can be paid upon the completion of the job. Payments for long distance move has to be performed prior to the actual unload of your shipment at your destination.
Can I leave stuff inside the dresser?
The answer to this question is yes and NO. You can definitely leave your light linens inside the drawers, but please make sure to take out any heavier items (i.e. jeans, files, books). Please keep in mind that our movers might be changing the position of the dresser by standing it up vertically, therefore any small articles left inside might fall behind the drawers and get lost. Bottom line is, empty dresser is easier to be move takes less time to be wrapped and the chances of something being lost or damaged are minimal.